Cookie Policy

1. What Are Cookies?

Cookies are small text files that a website may store on your device when you visit. They can help a website operate correctly, remember certain preferences and understand how visitors interact with its pages.

Similar technologies, such as tracking pixels, scripts and local storage, may also be used for related purposes.

The specific technologies used on our website depend on the features and third-party services we have enabled.

2. Why Do We Use Cookies?

Depending on our website configuration, cookies and similar technologies may be used to:

• Operate the website: Support essential features, security and navigation.
• Remember preferences: Retain selected settings where this functionality is available.
• Understand website usage: Help us assess page visits and improve website performance.
• Support appointment enquiries: Enable relevant website or booking features provided by our service providers.
• Measure marketing performance: Where enabled, help measure visits or interactions associated with advertising campaigns.

We only describe these purposes as applicable to the technologies actually used on our website.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies support essential website functions, such as security, navigation or features that you specifically request. They may be necessary for the website to operate properly.

Where a cookie is strictly necessary, it may be treated differently from optional cookies under applicable requirements.

Functional Cookies

Functional cookies may remember settings or preferences to provide a more consistent browsing experience.

If these cookies are optional, your preferences should be managed through the available consent or cookie settings where applicable.

Analytics Cookies

Analytics cookies may help us understand how visitors use our website, such as which pages receive visits and whether website features are working as intended.

This information may help us improve the website. Analytics tools and their data practices vary, so the actual tools in use should be identified in our website's cookie settings or related privacy information.

Advertising and Marketing Cookies

If advertising technologies are enabled, cookies or similar identifiers may be used to measure advertising performance, understand interactions with campaigns or support relevant advertising.

These technologies are not necessarily used on every website. We will describe them in our cookie settings if they are enabled.

4. First-Party and Third-Party Cookies

First-party cookies are set by the website you are visiting.

Third-party cookies may be set by external service providers whose features or technologies are incorporated into a website. Depending on the services enabled, these may include analytics, embedded content, appointment booking or advertising tools.

Third-party providers may process information according to their own privacy policies and terms. We encourage you to review those policies where relevant.

The providers used on our website may change as our website and services develop.

5. How Long Do Cookies Stay on Your Device?

Cookies may be session-based or persistent.

• Session cookies generally expire when you close your browser.
• Persistent cookies remain on your device for a defined period or until they are deleted.

The duration depends on the purpose of each cookie and the service that sets it. Details about the actual cookies used on our website should be provided through our cookie settings or a current cookie inventory.

6. Managing Your Cookie Preferences

You can manage optional cookies using the cookie preference controls provided on our website, where available.

Depending on the controls offered, you may be able to accept or reject optional categories, change your preferences later or review additional information about specific technologies.

You can also use your browser settings to block or delete cookies. If you disable certain cookies, some website features may not function as intended.

Where consent is required for optional cookies or similar technologies, our website should obtain that consent before activating the relevant technologies and provide a practical way to change or withdraw it.

7. Cookies and Personal Information

Some cookies and similar technologies may collect information that can identify or be associated with a visitor, such as online identifiers, device information or browsing activity.

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy requirements.

Please do not include sensitive medical information in general website analytics, advertising forms or other non-clinical website fields. Dental and health information should be collected through appropriate channels for the relevant purpose.

8. Appointment Booking and External Services

Our website may include appointment enquiry forms, booking features or links to external services.

If these features use cookies or similar technologies, those technologies may support functions such as maintaining a session or processing a booking request. The information collected depends on the service and its configuration.

External booking platforms may have their own cookie and privacy policies. Review the relevant information before using those services.

A cookie preference does not replace any separate privacy notice or consent that may be required when submitting personal or health information.

9. Changes to This Cookie Policy

We may update this Cookie Policy when our website, technology, service providers or applicable requirements change.

Any revised version will be published on this page with an updated “Last updated” date. We encourage visitors to review this policy periodically.

10. Contact Us

If you have questions about our use of cookies or how we handle personal information, please contact us.

Practice name:

FranklinDental Clinic

Privacy contact:

Receptionist

Email:

reception@franklindentalclinic.com

Phone:

+64 92838480

Address:

11A Tobin Street, Pukekohe Auckland 2120

For more information about how we collect and manage personal information, please read our Privacy Policy.