Terms & Conditions

1. Introduction

Welcome to FrankinDental Clinic. These Terms & Conditions govern your use of our website, including the information, features and online services made available through it.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

In these terms, “we”, “us” and “our” refer to FranklinDental Clinic, operating in New Zealand. “You” and “your” refer to any person accessing or using this website.

Practice details

• Practice name: Franklin Dental Clinic
• Business address: 11A Tobin Street, Pukekohe Auckland 2120
• Email: reception@franklindentalclinic.com
• Phone: +64 92838480

2. Website Information

The content on this website is provided for general informational purposes. We aim to keep the information accurate and up to date; however, we do not guarantee that all content is complete, current or free from errors.

Website information may change without notice. Please contact our practice directly if you need clarification about our services, fees, opening hours or appointment arrangements.

3. Dental Information and Professional Advice

Information published on this website is not a substitute for an individual dental examination, diagnosis or treatment plan.

Dental needs and treatment options vary from person to person. You should consult an appropriately qualified dental professional for advice relating to your oral health.

Do not rely solely on website content to make decisions about your dental care. If you are concerned about a dental problem, contact a dental professional. For a medical emergency in New Zealand, call 111.

4. Appointments and Online Bookings

Where online appointment requests are available, submitting a request does not necessarily mean that an appointment has been confirmed.

An appointment is confirmed only when our practice provides confirmation through an appropriate communication channel.

Please provide accurate contact details when requesting an appointment. If you need to change or cancel an appointment, contact our practice as early as possible and follow any cancellation policy communicated to you.

Appointment availability, booking procedures and cancellation requirements may vary. Any applicable terms will be communicated by the practice.

5. Dental Services and Treatment Plans

The dental services described on this website are subject to availability and the services actually provided by our practice.

A dental professional may recommend an examination, further assessment or alternative treatment based on your individual circumstances. Not every treatment is suitable for every patient.

Descriptions of treatments, expected outcomes, photographs and examples are provided for general information. Individual results may vary, and no specific outcome is guaranteed.

6. Fees and Payments

Fees, estimates and payment information may be provided on the website or directly by our practice. Unless expressly stated otherwise, published fees should be confirmed with the practice before treatment. The final cost may depend on the examination, treatment required, materials used and complexity of the case.

Where appropriate, we will explain relevant treatment costs before proceeding. Any deposit, payment arrangement, cancellation fee or other applicable charge will be communicated separately.

Please contact us if you have questions about fees or payment options.

7. Cancellations and Missed Appointments

We ask patients to notify us as early as possible if they need to cancel or reschedule an appointment. Our practice may apply a cancellation or missed-appointment fee where this has been clearly communicated in advance and is consistent with applicable New Zealand law.

Please refer to our separate cancellation policy, if available, or contact the practice for the current requirements.

8. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy requirements.

If you submit information through our website, please ensure that it is accurate and that you are authorised to provide it.

Please do not submit sensitive dental or medical information through an ordinary email or website form unless the practice has confirmed that the channel is appropriate for that purpose.

For more information about how personal information is collected, used, stored and disclosed, please read our Privacy Policy.

9. Website Use and Acceptable Conduct

You agree to use this website lawfully and responsibly. You must not:

• Use the website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software or interfere with website functionality.
• Copy, distribute or misuse website content in a way that infringes applicable rights.
• Submit information that you know to be false, harmful or misleading.

We may restrict access to website features where reasonably necessary to protect the website, our practice or its users.

10. Intellectual Property

Unless otherwise stated, website content, including text, graphics, branding, photographs, design elements and other materials, is owned by or licensed to [Dental Practice Name] and is protected by applicable intellectual property laws.

You may access and use the content for personal, non-commercial informational purposes. You must not reproduce, republish, modify, distribute or commercially exploit website materials without prior permission, unless permitted by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, maps or other external services for convenience.

We do not control all third-party websites and are not responsible for their content, availability, security or privacy practices. Your use of those services may be subject to their own terms and policies.

Please review the relevant third-party terms before using an external service.

12. Website Availability and Security

We aim to maintain a reliable website but cannot guarantee uninterrupted access or that the website will always be free from errors, technical issues or security vulnerabilities.

We may update, suspend or remove website features where reasonably necessary for maintenance, security or operational reasons.

Nothing in these terms excludes any rights or protections that cannot lawfully be excluded under New Zealand law.

13. Liability

To the extent permitted by applicable law, we are not responsible for losses arising from reliance on general website information, temporary website unavailability or third-party websites outside our reasonable control.

Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion would be unlawful, or affects any rights you may have under applicable New Zealand law.

These website terms do not replace any separate consent, treatment agreement or professional obligations that apply to dental care provided by the practice.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date. Your continued use of the website after changes are published constitutes use of the website under the revised terms, subject to applicable law.

15. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be dealt with in accordance with applicable New Zealand law and the jurisdiction of the relevant New Zealand courts or tribunals.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

We welcome your enquiries and will aim to direct them to the appropriate member of our team.